Support

Support for integration
and live operations.

Our dedicated support teams are here to help you through integrating for the first time, debugging issues, or raising questions about a transaction.

Channels

Pick the right desk.

01 · Engineering & support

Technical Integration

API integration, sandbox testing, webhook configuration, or any technical question about our platform.

↳ Critical 4h · Standard 1 business day
  • Include in your message
  • Partner ID
  • Description of the issue
  • Request IDs / sample logs
02 · Your account manager

Account & Onboarding

Questions about your account, wallet position, KYC documents, or the onboarding process.

↳ Within 1 business day
  • Include in your message
  • Registered company name
  • Wallet / account reference
  • Stage in onboarding
03 · Compliance desk

Compliance & Regulatory

Compliance queries, regulatory requests, transaction monitoring or data protection concerns.

↳ Within 2 business days
  • Include in your message
  • Subject area
  • Reference documents (if any)
  • Deadline if applicable
Support hours

Always on.
Every channel.

Partners get round-the-clock coverage across email, WhatsApp and a shared Slack channel with our tech/product team.

Support hours · all channels
ChannelHoursCoverage
Email supportMonday — Sunday24 hour
WhatsAppMonday — Sunday24 hour
Slack (Partners)Monday — Sunday24 hour
All systems operational · 99.987% over 90 days
Developer documentation

Build first. Ask second.

Integration guides, API references, and SDK documentation are available in the Developer Portal. Content is searchable and updated with each release.

Open Developer Portal →Talk to support