Cookie Policy

Introduction

At CSL Pay Ltd (“we”, “us”, “our”), we are committed to maintaining your trust and ensuring transparency in how we use cookies on our website (cslpay.com). This Cookie Policy explains what cookies are, the types of cookies we use, how and why we use them, and your options for managing them.

Please read this policy alongside our Privacy Policy to understand the full picture of how we handle your data.

What Are Cookies?

Cookies are small text files stored on your device, smartphone, tablet, or computer, when you visit a website. They contain information that helps enhance your browsing experience by remembering your preferences, enabling core website functionality, and providing us with insight into how our site is used.

Cookies do not contain information that personally identifies you. They hold a unique reference that allows the website to recognize your device on return visits. The cookies we use cannot read or search for your device to obtain information about you, or access any material stored on it.

We use both Session Cookies, which expire as soon as you close your browser, and Persistent Cookies, which remain on your device until you delete them or they expire, subject to our retention framework.

Types of Cookies We Use

We have grouped our cookies into four categories to make it easier to understand why we use them.

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be disabled. Without them, services you have requested cannot be provided. We use these cookies solely to deliver the website’s core functionality and for our legitimate interest in operating a secure and accessible website. You cannot opt out of strictly necessary cookies.

Performance and Analytics Cookies

These cookies are non-essential and are only set with your consent. They help us analyse how visitors use our website, including which pages are visited, how long visitors stay, how they navigate the site and how the website performs. Information collected through analytical cookies may include online identifiers, device information and usage information. We use this information to analyse and improve our website and services.

Functional Cookies

These cookies are non-essential and only set with your consent. They remember your preferences and settings to provide a more personalized and seamless experience on return visits. Examples: language preferences, display settings, previously dismissed notices.

How and Why We Use Cookies

We may use information obtained through cookies for the following purposes:

• The administration and security of our website, including ensuring safe and secure access
• Remember your preferences to provide a seamless user experience across visits
• Improving the usability and content of our website based on how it is used
• Analysing website traffic and user behaviour to support continuous improvement
• Delivering tailored content and advertising based on your preferences, where you have consented
• Measuring the effectiveness of our marketing and communications

Third Party Cookies

In some cases, we use cookies provided by trusted third party services. The following details which third-party cookies you may encounter on our website.

Google Analytics

We use Google Analytics to understand how visitors interact with our website, which pages are most visited, how long visitors stay, and how they navigate through the site. This helps us produce better content and improve the overall experience. Google Analytics cookies may track things such as time spent on the site and pages visited. For more information, visit the official Google Analytics page at policies.google.com/technologies/cookies.

Other Third-Party Services

If you follow a link from our website to another website, please be aware that the owner of that website will have their own privacy and cookie policies. We are not responsible for the use of cookies on third-party websites.

Managing Your Cookie Preferences

When you first visit our website, you will be presented with a cookie consent banner. From there you can:

• Accept all cookies
• Reject all non-essential cookies
• Manage your preferences by category

You can update your preferences at any time by clicking the cookie settings link in the footer of our website.

You can also control cookies directly through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device and delete them individually or in bulk
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies from being set
• Be notified before a cookie is placed on your device

For guidance on managing cookies in your specific browser, visit your browser provider’s help pages or www.aboutcookies.org.

Please note that disabling certain cookies may affect your ability to fully experience all features of our website. Strictly necessary cookies cannot be disabled as they are essential for the site to operate.

Complaints

If you have a query or complaint about how we use cookies or how we handle your data, please contact our Data Protection Officer at dataprotection@cslpay.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK’s data protection supervisory authority:

Name

Information Commissioner’s Office (ICO)

Address

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone

0303 123 1113

Website

ico.org.uk

Changes to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices, the cookies we use, or applicable laws. Please review this policy from time to time to ensure you have the most current information.

The effective date at the top of this page indicates when this Cookie Policy was last revised. Where changes are material, we will notify you through a prominent notice on our website.

Contact Us

For any questions about this Cookie Policy or how we use cookies on our website:

Data Protection Officer

CSL Pay Ltd

Registered address

11 Upper Grosvenor Street, London W1K 2NB, United Kingdom

Email

dataprotection@cslpay.com

Website

www.cslpay.com